Last Updated: [17 Dec 2025]
At SimcoWorldWide.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns:
Proof of purchase (order number or receipt) is required.
Items must be returned within 30 days of receipt.
Products must be unused, in original condition, and in original packaging.
Non-Returnable Items:
- Items marked as “Final Sale”
- Gift cards
- Opened or used products (unless defective)
Return Process:
- Contact us at sales@simcoworldwide.com to request a return.
- We’ll provide return instructions and a return address.
- Ship the item back to us — customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
- Once your return is received and inspected, we will notify you of the refund status.
- If approved, a refund will be processed to your original payment method within 5–10 business days.
Exchanges:
We currently do not offer direct exchanges. Please return the item and place a new order.
Damaged or Incorrect Items:
If your item arrived damaged or incorrect, please contact us within 48 hours of delivery. We’ll make it right.
Questions?
Email us at sales@simcoworldwide.com — we’re happy to help!